About us


DDretail is a thorough-bred CRM service partner leveraging the Voyado CRM platform to the full extent.

Our services include:

  • CRM & Customer Loyalty Strategy
  • Voyado Implementation Strategy
  • Implementation support
  • Data readiness
  • Data driven marketing campaigns 

DDretail is based in the Netherlands and Asia and is led by two native Dutch experts with over two decades of experience in the above fields. 

Meet the Team

Matthieu Vermeulen


Matthieu founded Interface Media in 1991, a publishing company that is still around today. After his exit in 2000, he pursued a career in the marketing solutions area, specializing in e-commerce, CRM and mobile marketing solutions. In 2014, he moved client side and joined DHL e-commerce in Singapore where he continued to strengthen his expertise in CRM and omnichannel retail in different roles. Most recently he was Director of Customer Engagement at Hilton in Singapore.

Contact Matthieu at matthieu.vermeulen@ddretail.nl

René Vetter

Chief Optimist

René founded several companies in data and marketing starting in the magical year 2000. He initiated Vitaminstore’s online business together with Alain Vermeulen. He also co-founded doornvogel which is the leading loyalty agency in The Netherlands. 

In 2015 René founded Goodbyehello, a data driven marketing agency specialized in activating lapsed customers in the retail and travel industry. 

Contact René at rene@ddretail.nl

Lage Naarderweg 45-47
1217 GN Hilversum
The Netherlands
Call: +31 (085) 303 56 58
Email: info@ddretail.nl

KvK: 81883579